2018 Christmas Returns & Exchanges Policy
Our extended returns period in now active for items purchased between now and 24th December 2018, and applies internationally.
Unused, originally packaged items purchased between now and Christmas Eve can be returned, exchanged or refunded until the 31st January 2019.
Standard Returns & Exchanges Policy
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of sending your package back, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the courier (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply download this form, print it off and fill it in before returning it to us at the address stated on the form. Obtain a tracking receipt for your own peace of mind.
Please note, you are responsible for the cost of returning an item to Scimitar if it's not faulty, and we accept no responsibility for the costs associated with the return of a product to us. If the product is wrong, damaged or faulty, we will reimburse the fee for returning your product(s).
Goods can only be returned within 14 working days of receipt of delivery, providing the items are unused and in their original packaging. Exchanges apply for the same items in a different size, or items of the exact same value.
Unused, unopened products sent after the 14 day period may be exchanged for a product of equal value, however no refund will be accepted.
Orders dispatched to countries outside of the European Union fall in to our International Returns Policy.
Please make sure you’ve checked the size guides before ordering. If you are returning a purchased item for a refund, Scimitar will refund you the cost of the product only, minus the cost of shipping.
If you require a size exchange, Scimitar require you to place a NEW order for the required size.
You will be refunded the original cost of the product minus shipping. Scimitar will only cover the cost of return shipping if the item is faulty, and will send out a replacement item free of charge.