For all queries relating to deliveries and exchanges, please use the drop-downs below. 

To see the status of your Scimitar order, login to your account and click ‘Orders’. Alternatively, click here

If you have any further questions, please call us on 01905 425324, email info@scimitarshop.co.uk or use the Live Chat functionality (Mon-Fri, 9am-6pm).

UK, NORTHERN IRELAND, JERSEY AND GUERNSEY

In the UK, we offer a standard delivery option (2-3 working days) for £3.95, which is free for orders over £50.

A premium Next Working Day option is also available, priced at £6.95. If your premium order is placed before 1pm, we will dispatch the product the same day. Premium delivery orders placed after 1pm will be processed and sent the following working day.

Standard Service: (3-5 Working Days Delivery): £3.95 (free for orders over £50)

Premium Service: (Next Working Day on orders before 1pm): £6.95

Scimitar will only cover the cost of return shipping if the item is faulty or wrong, and will send out a replacement item free of charge.

EUROPE (ZONE 0-3)

EU Standard Delivery (5-7 Working Days)

Countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Weight based shipping: 

0.00 kg – 0.125 kg: £6.40
0.126 kg – 0.250 kg: £7.20
0.251kg – 0.400 kg: £8.20
0.400 kg – 1.00 kg: £8.60

Please make sure you’ve checked the size guides before ordering.

If you are returning a purchased item for a refund, Scimitar will refund you the cost of the product only, minus the cost of shipping.

Scimitar will only cover the cost of return shipping if the item is faulty or wrong, and will send out a replacement item free of charge.

EUROPE (ZONE 4)

EU Standard Delivery (5-7 Working Days)

Countries:

Iceland, Norway, Switzerland

Weight-based shipping: 

0.00 kg – 0.125 kg: £8.20
0.126 kg – 0.250 kg: £9.35
0.251kg – 0.400 kg: £10.75
0.400 kg – 1.00 kg: £11.35

Please make sure you’ve checked the size guides before ordering.

If you are returning a purchased item for a refund, Scimitar will refund you the cost of the product only, minus the cost of shipping.

Scimitar will only cover the cost of return shipping if the item is faulty, and will send out a replacement item free of charge.

REST OF WORLD (ZONE 5-9)

DHL Global (7-11 Working Days)

Countries:

Anguilla, Australia, Bahamas, Barbados, Bermuda, British Indian Ocean Territory, Canada, Cayman Islands, Cook Islands, Falklands Islands, Faroe Islands, Gibraltar, Hong Kong, Japan, Kuwait, Montenegro, Montserrat, New Zealand, San Marino, Singapore, United Arab Emirates, United States, British Virgin Islands

Weight based shipping: 

0.00 kg – 0.125 kg: £7.50
0.126 kg – 0.250 kg: £8.75
0.251kg – 0.400 kg: £10.15
0.400 kg – 1.00 kg: £10.70

Orders dispatched to countries outside of the European Union fall in to our International Returns Policy.

Please make sure you’ve checked the size guides before ordering. If you are returning a purchased item for a refund, Scimitar will refund you the cost of the product only, minus the cost of shipping.

If you require a size exchange, Scimitar require you to place a NEW order for the required size. You will be refunded the original cost of the product minus shipping.

Scimitar will only cover the cost of return shipping if the item is faulty, and will send out a replacement item free of charge.

RETURNS & EXCHANGE

UK/EU Returns & Exchange Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks of sending your package back, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the courier (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please send it to:

Scimitar Sportswear Returns
Severn House, Hylton Road,
Worcester
WR2 5JS

Please include a note with your order number, and reason for the return. Obtain a tracking receipt for your own peace of mind.

Please note, you are responsible for the cost of returning an item to Scimitar if it’s not faulty, and we accept no responsibility for the costs associated with the return of a product to us. If the product is wrong, damaged or faulty, we will reimburse the fee for returning your product(s).

International Refunds

Orders dispatched to countries outside of the European Union fall in to our International Returns Policy.

Please make sure you’ve checked the size guides before ordering. If you are returning a purchased item for a refund, Scimitar will refund you the cost of the product only, minus the cost of shipping.

If you require a size exchange, Scimitar require you to place a NEW order for the required size.

You will be refunded the original cost of the product minus shipping. Scimitar will only cover the cost of return shipping if the item is faulty, and will send out a replacement item free of charge.